Many issues which applicants experience while completing their CUNY admission application can be resolved by clearing the browser cache. Below are links to the instructions to clear your cache for the most popular browsers.
Google Chrome
https://support.google.com/accounts/answer/32050
Mozilla Firefox
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Apple Safari
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Microsoft Edge and Microsoft Internet Explorer