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Knowledge base
General
Applicant FAQ
6
Accessing the right account
How do I start my application to CUNY?
Trouble Logging In to Finish Application
How to Clear Your Browser Cache
How to Pay the Application Fee with a credit card
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CUNYfirst Tutorial
20
Why are applicants being asked to claim a CUNYfirst Account?
Can you share the account claim email applicants will receive?
How can applicants claim their CUNYfirst accounts?
If applicants already have a CUNYfirst account, will they need to take any additional action?
How do applicants who did not provide a social security number claim their CUNYfirst account?
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Counselor Resources
The CUNY Application Process
30
How to accept an offer of admission from CUNY?
How can I confirm if CUNY has received my Financial Aid application?
How can I view my Financial Aid award in CUNYfirst?
I have filed a FAFSA, but it’s still on my ‘Tasks and Holds’ list on CUNYfirst. What else can I do?
What is the contact information for CUNY’s Financial Aid Offices?
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Submitting Transcripts via email
7
What is the correct way to submit transcripts to Transcript Submission Center?
What other documents can be submitted to Transcript Submission Center?
If my students are in a Public DOE School and provided an OSIS number, do I still need to upload a transcript to Transcript Submission Center?
Is it necessary to include a cover sheet or CUNYfirst ID number for each transcript that I submit?
How quickly will you match transcripts to my students’ applications?
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Help Desk Software
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