We understand that you may be encountering challenges with the CUNYfirst account, and we appreciate your patience as we work to assist you. To help resolve these issues and keep the application process on track, please review the following important information:


Key Information:


  • Transcripts:

    • Official Transcripts: CUNY requires that transcripts be sent directly from the issuing institution to transcripts@cuny.edu. Alternatively, official transcripts can be mailed to the following address:
      CUNY/UAPC
      2001 Oriental Blvd., Building T-1, Room 122
      Brooklyn, NY 11235
      These official transcripts will be processed and evaluated.
      Processing time for documents is 4-8 weeks.
    • Unofficial Transcripts: Transcripts that are forwarded by the student (except for non-U.S. high school/secondary transcripts or GEDs) will be considered unofficial and will not be evaluated.
    • Non-U.S. High School/Secondary Transcripts & GEDs: If you are submitting transcripts from non-U.S. high schools/secondary schools or a GED, please email them in PDF format to admissions@cuny.edu for evaluation.
    • Translations: If your transcripts are not in English, please submit certified translations to admissions@cuny.edu along with the original documents in their native language.

  • Checking the Application Status: To learn how to check the application status, please watch this https://www.youtube.com/watch?v=DafMTxn_qIc.

    • Note: The application will appear as "Incomplete" until transcripts are received and evaluated.

    • First-Time User Activation: If activating a CUNYfirst account for the first time, visit this link. Select the "First-Time User" option and enter information exactly as it appears on the application. If no social security number was provided, use the four-digit CUNY-generated number sent to you.

  • Need More Help?

    If there are any questions or ongoing technical issues, please visit the Virtual Front Desk for assistance. Alternatively, visit in person at the CUNY Welcome Center: 217 East 42nd Street, New York, NY 10017 (Tues -Thurs)

    For updated hours for both the Virtual Help Desk and CUNY Welcome Center, please visit Contact us 

    We appreciate your patience and are here to support throughout the process. If there are additional questions, please don’t hesitate to reach out.


    Student Help Desk