Counselor Portal FAQs: Technical Issues

I'm experiencing technical difficulties with the Counselor Portal. Who can I contact for help?
Contact the Help Desk for Counselors via email at counselors@cuny.edu or call (212) 290-5607.
Thu, May 2, 2024 at 11:01 AM
What should I do if I encounter an error message?
Contact the Help Desk for Counselors via email at counselors@cuny.edu or call (212) 290-5607.
Thu, May 2, 2024 at 11:01 AM
Is my data secure in the Counselor Portal?
Yes. CUNY vigorously protects sensitive applicant information and the Counselor Portal tool complies with Non-Public Information (NPI) data sharing standards.
Thu, May 2, 2024 at 11:02 AM
I think I provided the wrong email address to CUNY. How can I correct this?
If you need to correct information on an access request form already submitted, please submit a new form with the corrected information to the Counselor Hel...
Thu, May 2, 2024 at 12:15 PM
I clicked the ‘Download to Excel’ button but nothing happened.
Check your browser settings to make sure that your pop-up blocker is disabled. You will then be able to view and save the report.
Tue, Apr 30, 2024 at 6:28 PM