City University of New York

Applicant FAQ 6

• Accessing the right account
• How do I start my application to CUNY?
• Trouble Logging In to Finish Application
• How to Clear Your Browser Cache
• How to Pay the Application Fee with a credit card

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CUNYfirst Tutorial 20

• Why are applicants being asked to claim a CUNYfirst Account?
• Can you share the account claim email applicants will receive?
• How can applicants claim their CUNYfirst accounts?
• If applicants already have a CUNYfirst account, will they need to take any additional action?
• How do applicants who did not provide a social security number claim their CUNYfirst account?

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The CUNY Application Process 30

• How to accept an offer of admission from CUNY?
• How can I confirm if CUNY has received my Financial Aid application?
• How can I view my Financial Aid award in CUNYfirst?
• I have filed a FAFSA, but it’s still on my ‘Tasks and Holds’ list on CUNYfirst. What else can I do?
• What is the contact information for CUNY’s Financial Aid Offices?

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Submitting Transcripts via email 7

• What is the correct way to submit transcripts to Transcript Submission Center?
• What other documents can be submitted to Transcript Submission Center?
• If my students are in a Public DOE School and provided an OSIS number, do I still need to upload a transcript to Transcript Submission Center?
• Is it necessary to include a cover sheet or CUNYfirst ID number for each transcript that I submit?
• How quickly will you match transcripts to my students’ applications?

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General Frequently Asked Questions (FAQ) 6

• What is the Counselor Portal?
• How do I get to the Counselor Portal link?
• Who can access the Counselor Portal?
• How do I get access to the Counselor Portal?
• What are the system requirements for using the Counselor Portal?

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Counselor Portal FAQ: Functionality 6

• What can I do in the Counselor Portal?
• Is it possible to view the status for SEEK/CD applicants?
• How do I submit supporting documents through the Counselor Portal?
• Where can I find resources to help students with their applications?
• Can I track the status of student applications?

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Counselor Portal FAQs: Technical Issues 5

• I'm experiencing technical difficulties with the Counselor Portal. Who can I contact for help?
• What should I do if I encounter an error message?
• Is my data secure in the Counselor Portal?
• I think I provided the wrong email address to CUNY. How can I correct this?
• I clicked the ‘Download to Excel’ button but nothing happened.

Counselor Portal FAQs: CUNY Data 10

• What does ‘admit type’ mean?
• What semesters are available to view in the Counselor Portal?
• Why is the Spring 2024 semester still available for selection if that semester already started?
• How do filters work?
• What is the difference between the Application UserID and the CUNYfirst ID?

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